Support
Answers to common questions about Athelista. Can't find yours? Email support@athelista.com and we'll reply within one working day.
Watches and activity sync
›Which watches work with Athelista?
Garmin connects directly. COROS is coming next. Any other watch works by uploading its FIT, GPX or TCX file on Today. See Connect your watch.
›How do I connect Garmin?
In the app, open Account › Connected devices › Connect Garmin, sign in to Garmin and allow access. Keep “Activities” and “Workout import” switched on so your runs come in and your planned runs go to your watch.
›My run isn't showing
Make sure the watch has synced to the Garmin Connect app, then tap Sync now on Today. New activities usually appear within a minute or two. If you connected recently, your last 30 days are imported in the background.
›My planned run isn't on my watch
Check Account › Connected devices › “Send my planned runs to my watch” is on. Then sync the watch with the Garmin Connect app. Runs for the next 7 days appear in your Garmin calendar; gym sessions stay in the app.
›How do I disconnect?
Account › Connected devices › Disconnect. Syncing stops and planned runs come off your watch. Your past activities stay in your history. You can also remove Athelista in the Garmin Connect app.
For athletes
›How do I join my coach?
Open the join link your coach shared, sign in with your email, fill in the joining form and send the request. You'll get an email when your coach accepts.
›I missed a workout
Tap Missed on the workout and pick why (work, travel, unwell…). Your coach sees the reason. Tap the × or Undo to change it.
›No watch?
Mark the workout done after training, or log it by hand. Your coach sees it either way.
For coaches
›How do I add athletes?
Share your batch's join link (WhatsApp or QR) from Athletes › Invite athletes. Accept requests on Today or Athletes.
›Can I bring my Excel plans?
Yes. In Plans, use Paste from Excel: copy the cells with the dates or weekdays on top, paste, check, and add them as drafts. Publish when ready.
›Why don't athletes see my workouts?
Drafts stay hidden until you publish the week. Workouts reach the athletes in that batch only.
Login, data and privacy
›I didn't get my login code
Codes arrive from no-reply@athelista.com within a minute and work for 10 minutes. Check spam or promotions, then tap Resend.
›Who sees my data?
Your coach sees your workouts and, if you allow it, your activities. Health answers are seen only by your coach. Read the Privacy policy and Data sharing terms.
›How do I delete my account?
Account › Profile › Delete my account, or email us from your account's address. We confirm within 7 days.
Contact us
Email support@athelista.com from the address you use in Athelista, with what you were doing and, if you can, a screenshot. Coaches can also reach the team on WhatsApp from the number shared during the beta.
Athelista is made by Jay Tech Labs, Bengaluru.